1111 bdt Privacy Policy
Your personal information is very important to us. This policy describes how 1111 bdt collects your information, the purposes for which it is used, and how it is kept secure.
Last Updated: January 2025
This Privacy Policy ("Policy") explains our practices regarding the processing of personal information of users ("you", "your") of the 1111 bdt platform ("Platform", "we", "us"). By using the Platform, you are considered to have accepted the terms of this Policy. For the general terms governing use of our services, please read our Terms and Conditions, which cover account use, bonuses, and other matters in detail.
Definitions and Scope
1.1 Applicability of This Policy
This Policy applies to the 1111 bdt website, mobile applications (Android and iOS), and all related services. Whenever you create an account on our Platform, make a deposit, play games, or contact the support team — this Policy applies in every case.
1.2 Definition of Personal Information
"Personal information" means any information by which a person can be identified, directly or indirectly. This includes: full name, mobile number, email address, date of birth, national identity card details, transaction records, and IP address.
What Information Is Collected
2.1 Registration and Identity Verification Information
During account creation and the identity verification (KYC) process, 1111 bdt collects the following information:
- Full name (as per national identity card)
- Date of birth (to confirm age of 21)
- Mobile number
- Email address
- Copy of national identity card or passport
- Selfie or photo (where applicable)
2.2 Financial and Transaction-Related Information
For deposits and withdrawals, we process financial transaction information. 1111 bdt's payment methods are bKash, Nagad, Rocket, and Upay. The following information is recorded during the payment process:
- Mobile banking number (for transactions)
- Transaction amount and time
- Transaction reference number
- Deposit and withdrawal history
We do not store any payment card details or full mobile banking PINs.
2.3 Gaming Activity Information
Information about your gaming behaviour — such as which games were played, time spent, bet amounts, and win/loss records — is automatically saved. This information is used to track VIP programme progress and for responsible gaming management.
2.4 Automatically Collected Information
The following technical information is automatically collected while using the Platform:
- IP address and device type
- Browser and operating system information
- Login time and session data
- Information collected through cookies and web beacons
- List of pages and features used
Purposes of Data Use
3.1 Service Operation
The primary use of collected information is to provide you with smooth and uninterrupted service. This includes account management, processing deposits and withdrawals, verifying bonus eligibility, and managing gaming sessions.
3.2 Identity Verification and Security
Information is used to confirm the user's age (21+) and identity, detect fraud, and prevent unauthorised access to accounts. All data transfers are secured using SSL (Secure Sockets Layer) encryption technology.
3.3 Responsible Gaming
By monitoring gaming behaviour, we can identify problematic gaming patterns and provide the necessary support. In accordance with our Responsible Gaming policy, users are provided with tools to set limits and self-exclude for their protection.
3.4 Customer Support
Records of conversations and requests related to support provided through live chat and email are retained. This helps improve service quality and resolve disputes.
3.5 Technical Improvement
Aggregated statistics are used to analyse Platform performance, resolve issues, and improve the user experience. No individual is directly identified in this analysis.
Data Sharing and Disclosure
4.1 Sale to Third Parties Prohibited
1111 bdt does not sell your personal information to advertising companies or data brokers under any circumstances. Commercial use of your information is contrary to our policy.
4.2 Service Provider Partners
Limited information may be shared with trusted third parties in the following cases:
- Payment processing: bKash, Nagad, Rocket, and Upay — to complete transactions
- Game providers: PG Soft, Pragmatic Play, JILI, Evolution, and other game studios — technical data for game operation
- Technology service providers: companies engaged in server hosting and security services
- Fraud prevention: recognised security organisations
Contractual confidentiality obligations are in place with these partners.
4.3 Legal Obligations
We may be required to disclose information in response to a court order, government directive, or legal requirement. In such cases, we disclose only the information legally required.
Cookies and Tracking Technologies
5.1 Use of Cookies
The 1111 bdt Platform uses cookies and similar technologies. Cookies are small data files stored on your device that help the Platform remember your preferences and maintain login sessions.
5.2 Types of Cookies
- Essential cookies: Required for login, security, and core functionality.
- Functional cookies: Remember language preferences and interface settings.
- Analytics cookies: Collect Platform usage statistics, which help improve the service.
Most browsers allow you to disable cookies, but doing so may prevent some Platform features from working properly.
Data Retention and Deletion
6.1 Retention Period
Information is retained while your account is active. After account closure, financial and identity verification information is retained for a specified period as required by applicable law.
6.2 Data Deletion Requests
You may contact our support team to request deletion of information that does not need to be retained for legal obligations. Once the request is verified, it will be completed within a reasonable time.
Data Security Measures
7.1 Technical Security
1111 bdt uses industry-standard technology to protect data. All data transfers are encrypted using SSL (Secure Sockets Layer) technology. Data stored on servers is also protected by encryption.
7.2 Administrative Security
Only a limited number of authorised staff can access user information. Data security standards are maintained through regular security audits and staff training.
7.3 Response to a Data Breach
If a data breach occurs for any reason, 1111 bdt will conduct a prompt investigation and notify affected users as quickly as possible. Necessary steps to minimise harm will also be taken immediately.
User Rights
As a user of 1111 bdt, you have the following rights regarding your own information:
8.1 Right to Access Information
Contact our support team to find out what information we hold about you. After identity verification, the relevant information will be provided.
8.2 Right to Correct Information
If any information stored in your account is incorrect, you may request a correction. Upon application with proper documentation, the correction will be made after appropriate verification.
8.3 Right to Object to Processing
You have the right to object to the use of your information for purposes beyond service operation and legal obligations. Such requests can be made through the support channel.
8.4 Right to Close Account
You may request to close your account at any time. However, due to financial regulatory obligations, some records may be retained for a specified period.
Protection of Minors
The 1111 bdt Platform is strictly prohibited for anyone under 21 years of age. Age verification is mandatory at registration and is confirmed through the national identity card. If we receive evidence that a user has registered with a false age, that account will be suspended immediately.
Changes to the Policy
1111 bdt reserves the right to amend this Privacy Policy as needed. Users will be notified of significant changes via their registered email or through the Platform. Continued use of the Platform after any changes will be considered acceptance of the updated policy. For any questions, visit our FAQ section, where detailed answers to common queries are provided.
Contact Information
If you have any questions or requests regarding this Privacy Policy, please contact our support team:
- 24/7 Live Chat — available directly on the Platform
- Email: [email protected]
The support team provides assistance in both Bengali and English. To learn more about our Platform and its various features, visit the About Us page.
Keep Your Account Secure
Keep your password strong and notify our support team immediately if you notice any suspicious activity.
Go to Login Page